Consider, if you will, a non-technical member of staff. They have been tasked with writing promotional materials for your organization’s new software offering. In order to do so, they will need to speak the technical capabilities and nuances of the product. They have entered… the Developer Zone.
Rod Serling may be gone, but his legacy lives on wherever there is a disconnect between two worlds. In our case, the disconnect is between technical and non-technical persons. The challenge is to connect those groups without alienating either one; non-technical people may find themselves overwhelmed with jargon, and technical staff may find it difficult to dedicate time to teaching nontechnical staff about the nuances of a product.
Knowledge Management can be the bridge between these worlds. Let us examine.
The goal of Knowledge Management is not simply to collect data; as we have previously discussed, the role of Knowledge Management is the consistent and considered application of information and ideology, in keeping with the ultimate goals of an organization.
When two different groups need to exchange information, Knowledge Management can act as a mediator. A robust Knowledge Management system allows for the asynchronous transfer of information; the two groups need not